FAQ
Frequently Asked Questions (FAQ)
We’re here to help! Below you’ll find answers to some of the most common questions about shopping with M-A-Y-Z. If you still need help, feel free to reach out to us at customerservice@m-a-y-z.com.
Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Yes! We offer free shipping for U.S. orders. For international orders, we charge a flat rate of $14.99. However, international orders over $200 ship free.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.
If your order hasn’t been processed yet, we may be able to make changes. Please contact us as soon as possible at customerservice@m-a-y-z.com.
We accept returns within 14 days of delivery for unused, unworn items in original condition. Please refer to our Return Policy page for full details.
Yes, we offer exchanges for different sizes or colors if available. Please email us to arrange your exchange.
You can email our customer service team at customerservice@m-a-y-z.com. We typically respond within 24 hours on business days.
